Refund PolicyAt Melon & Lime we strive to have happy customers and are aware that sometimes people change their mind and want to return an ordered product.
Please note that due to an automatic ordering system, order amendments or cancellations are no longer possible once your order is placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.
Less than 30 days:
Melon & Lime accepts returns up to 30 days from the delivery date for merchandise purchased on melonandlime.com. At this time Melon & Lime does not cover the cost of return shipping. Initial shipping cost is refunded if you return your complete order.
Yoga Mats Return Policy:
Melon & Lime is unable to accept returns for items that have been altered or damaged after being received. A 10€ Restocking Fee may be applied to any items returned outside of the 30-Day return window or to any merchandise that has been used or is out of its original packaging.
- Creases/Folds from improper handling and/or storing- it is best to lay the mat flat or keep it rolled up
- Damage from excessive amounts of water or other liquids
- Improper cleaning (i.e. harsh chemicals, damage from a washing machine)
- Damage from use other than yoga or similar fitness activities
- Uneven color patterns or discoloration due to use
- Damage from outside elements/factors that puncture or deface the mat